The Atrium at Serenity Pointe

The management staff are constantly texting me pictures of my mom. They treat their residents like they are all family. She sat down with me and helped me with the paperwork. They advised me in every step. My dad passed away a month after they moved in and the management helped me through that and advised me on what to do. The nurses’ station has been so faithful to keep in touch with me and to let me know about her appointments. They are really quick to pick up on issues and they call me about them It is literally like a five star restaurant. You have a menu you choose from that has a lot of choices on it. There are linen table clothes; you have real dishes, a waitress or waiter. It is like resort living there.

The care staff is always quick to respond. They are very caring and very loving. They communicate with me very, very well. There is a lady named Sheri, a lady named LeeAnn, and a guy whose name I can't remember, but they are all just wonderful. The maintenance guy's name is Doug and he is wonderful. He is patient with my mother and very nice. He was there when we moved in. He's a really great guy. I love the place. I can't say good enough things! I live in Dallas and every night I put my head on my pillow and know that my mother is well taken care of.

I think they really do care about the people there. Gary went way above and beyond. He is very compassionate. He went way above and beyond his maintenance job to take care of my mom and it really meant a lot to me. I think Debbie does a fantastic job; there are really high quality people in the top positions. Anything that Debbie or Lisa lead was really fun and the entertainment they brought in, they brought in a singer. Debbie does a great job with all the activities and decorations. It's all really great. I met the chef and he takes a lot of pride in what he does, I thought the food was outstanding. I was totally impressed with everything about them. I'm very impressed with all the management there. Jason, the new guy, came out and spoke to the crowd and I thought he was great. The head nurse and head of maintenance are fantastic. I'm really impressed with everyone there. There are super high quality people there.

The staff does an excellent job. My father really feels comfortable with the caretakers. The food and the atmosphere in the dining room is good and the servers are all very kind. The floors always look good and the landscaping outside is very pretty. He participates in all that he can, and he really enjoys what they offer. He does the tai-chi and they've been going out on the lake in the pontoon. I think the value is excellent for the care and attention he gets.

My father's happy and that's all that counts, I think it's fine. The transportation seems all good. They are good about getting him to his appointments on time. My dad doesn't like to participate, but that's just him. The activities people work to reach out to him. The building is well kept, everything seems fine.

I think it's great they have three levels of care here. In our cottage we've got two bedrooms, a full kitchen with appliances and a pantry, and our own washer and dryer. Val, the Executive Director, I'm very well pleased with her. Instead of staying in the office she's out checking around and seeing how things are going. She gets active herself and makes sure things are going right. We live right on Lake Hamilton and now that the weather is nicer they will take us out on it. They take a bunch of us to the race track and if some want to leave after say the fifth race, they will come pick them up, and come back for the rest of us later. Housekeeping is excellent. Everything's been fine.

When we first decided on the Atrium, we had some people go to their house and measure the furnishings and the wall space at the apartment. I was amazed at how much of their furniture we could get into their apartment. They do a very good job in management. We are trying to get my mother more acclimated to wanting to get out a little more, and she is doing it. My dad stays out all the time: you can't keep him back. Just looking at the activity board, it looks like there is always something to do. Everything always seems in place and cleans. It smells clean. The caregivers are real friendly and they administer the medication daily. If they see a problem, they take care of it. They seem to have no problem with the staff there.