Symphony at Mentor

They have a good staff, everyone is polite and conscientious, and that's important to us. They're always accessible, will stop and answer any question. My wife loves helping the Activities Director out, loves the bus trips. She loves to get out and about. The food has always been fairly warm, I've gotten to know the staff well, and they’re always respectful.

My mother has stayed in other facilities, but I wish we had found Symphony sooner. Whenever I have questions the management staff answers me right away. There's always someone around whenever I'm there, always saying hi. She enjoys the music. They just switched to a new director. I went to a party last week and it was great, they had a piano player, everyone enjoyed it. Now they're offering different clubs, like a sewing club. My mom's room is always clean. There's a nice wrap around porch, good décor, it's great for the residents. We asked them to change a light bulb and the maintenance staff took care of it right away. Every time I go there she's clean, washed, hair cleaned, teeth brushed, clean clothes. She's well taken care of.

I think the activities are great, they keeps the residents busy and have nice family affairs. I have no complaints about housekeeping and laundry, those services have been excellent. The maintenance man is great; he's helped my husband a couple times. He got him a newer lamp that worked; he's good and very friendly. The nursing department is friendly and keeps you informed, they're right on it. My husband just had a blood clot and Tracy was on it immediately and had him go to the hospital, they're excellent. Overall, we like the atmosphere, the feeling of home. We're very happy.

I like that the management is friendly and care and seem like they really like their jobs. The activities keep them busy, I like that they don't just sit in their rooms like other nursing homes. One of the reasons we brought my mother here a year ago was because of the activities that was a big plus for us. Everything is always well kept, there's never anything out in the hallways, and it’s all been pretty good. The care department is wonderful. If we ask them to cut her fingernails they take care of it, any issues we come across they handle right away and they're very friendly.