The Wentworth at East Millcreek

The Wentworth is a modern facility and I like the size of the rooms. I think it's a good facility. I like the management there. I'm familiar with the general manager, she seems to be very efficient, and she’s very friendly. When I've had issues with her she's been responsive. I have had dealings with the patient care coordinator. She's been very responsive and helpful. Every time I go there the activities schedule is out posted in reception and by the dining room. I know they have guitarists and pianists. They have scenic rides, the travel club. The variety is very good. My uncle's room is always clean. The facility is nice, clean, inviting, and it smells nice. It's been nice to have them take care of his medication; I know he's getting the right amount at the right time. That helps me a lot. The times I have told him to press the button for help they have been very responsive. I think it's a good value for the cost.

The healthcare staff is very kind to me and to my brother and I've seen them with other residents and they seem to go out of their way to take good care of everyone. The transportation staff takes him to his appointments, he just lets them know and they are prompt and take good care of him. They're wonderful. Everything they need is right there. He had some boxes delivered and they got them out of his way right away, they're very conscientious about things like that. They activities seem really diversified and there seems like there's something for everyone. I don't really interact with the administrative staff too much but they seem to manage the staff excellent.

I've compared prices to a couple of other places and it seems to be the value is pretty reasonable. The staff is extremely friendly and polite. My experience with management has been quite good. One of the things that first attracted us to the place is how clean and bright the place is and how friendly the staff is. My mom's been on a few activities that seemed really good. She has gone out to a couple of meals out and a couple of outings to museums. The dining staff actually does a pretty good job given their constraints. I haven't heard any complaints and they always seem very polite and very friendly.

I moved in because my brother lives just around the corner. I think transportation has been very excellent. The management staff has been excellent; they've been very cooperative and have been very understanding. The care staff has been fine and friendly.

The price is comparable with other facilities. Maintenance does a good job and the building is beautiful. The med techs are very nice and make sure to deliver medicine on time. They have a good variety in the dining room. They have some new dishes and new seasonings. We are very happy having my mother there.

I do feel that it's a fair price. I think they do a really good job with the activities. It makes my mother really happy when we get her to go. The caregivers do a good job and I appreciate what they do, it's a tough job. The building is very nice; it's clean and smells good. The maintenance staff has been very responsive, especially since my mother is sight impaired. They do a really good job in dining. My mother loves the food.

It's a smaller facility, that's why we chose it. It's a homey feeling there, and they do and try to include everyone. Compared to the other places that we looked at it is a good value. My mother is happy there and that means a lot. It really has worked out well. All the aides are very nice, the size is just perfect and she is fitting in very well. The management staff always willing to do what needs to be done and they make the service what it should be. My mom has an assigned table, we're lucky because her sister lives there too. My mom has the same breakfast every day, though they would do whatever she wants. She's not a picky eater, she likes all the food. She loves that she never has to think up anything or prepare anything. I never in a million years thought my mom would participate in activities. They take a van out once a week; she's gone on those trips. They plan outside lunches and she joins the girls out for lunch. They have craft days, and she's not a crafty person, so the instructor makes one and gives it to her, it keeps her involved. The musical programs she goes to and likes. It's been great. The cleanliness of the room is good as well. The housekeepers seem to clean her floors and vacuum. It's been great.