Bella Vista

The entire experience we had with Bella Vista I have always called a blessing. I am glad to see there are organizations that care enough to do it right to take care of our elderly. My dad loved to laugh, tell jokes and be social and all the staff responded to him in a positive way and he truly loved living there. From the time that my father became a resident there he was shy and he was nervous. He had been living in his own home and had recently lost his wife and was feeling very vulnerable. They assigned him an ambassador to help introduce him to other people. They made sure he never ate a meal alone and the activities director worked with him on the activities. It was an amazing transformation and they made him feel like that was where he belonged. I can't say enough good about the administration and the leadership of the community. There were plenty of choices of food in the dining room and my father never had any complaints about the food. The people who served the food made them feel like they were going to the family table. The servers were very personal and would learn everyone's names, they would ask about their grandchildren and bring that information back the next time they saw them. I don't know where they found these people but they really care about doing a job well. The activities director there really pays attention to what the people want and what they are capable of doing. She had a variety of things for the ones in a wheelchair to the ones that could do outings. She really did a good job and paid attention to the details. They housekeeping department did a wonderful job of helping him keep everything clean and organized. They took it even farther and asked him what his favorite treat was and he told her ice cream cake. The very next time she came she left him a note to look in the freezer and she had left him a piece of ice cream cake. They truly go out of their way to make a person's day not by just doing their job and cleaning but by actually talking to and getting to know the people. My father's comfort was their greatest concern. It was first class nursing care and caregiving care there.

My parents have lived there for three years now and every time an activity comes up, the staff comes into their room and tells them about it and offers them to go. I think there are some awesome caregivers that work there. My parents are pretty pleased, the value is good.

In the time she has been there, my mom has been playing bingo and she loves it. The two times I've eaten there with my mom the food is good and the wait staff was very pleasant and nice. Crystal, a manager, handles issues, she does extremely well. Some of the things I talk to her about are not her issue, but she gets it done. Overall my mom loves it there. She has her own little apartment, and we as a family feel comfortable she is there.

Since my mom moved in I think she feels safe and comfortable. Housekeeping has been good. There are no complaints there. From what I can see everything has been kept up well. In regards to care, what I am seeing seems good as well.

My wife and I have been living her comfortably for two and a half years. We like our apartment and feel safe. The managers, they're there for us. Apartment cleaning and laundry are excellent. Overall, I think the value is pretty good.

I think it is a really nice place for my mom to be at and I am very happy with it. My mom always says it is good food and a good selection. I know my mom attends quite a few of the activities and seems fine with them. The maintenance is good. When I am there, the building is very clean and kept up. I believe that whenever she needs the caregivers, they show up. I have recommended it and now my mother-in-law is there too.

We are very pleased with Bella Vista. Whenever I have needed to contact anyone or whenever I have met someone they have always responded friendly and kindly. They always talk about multiple and different activities. I don't hear my mother commenting about laundry or housekeeping and when maintenance was needed for a closet door; it was done nicely. Whenever we have been there the facilities and the interior have been very good. As a child of theirs, we have been very pleased.

I have been here for five years now and I think the management is doing a good job. The ones who are working now deserve a high rating. We have been completely gratified by the way they have taken care of the cleaning and everything that they do for us. They have been consistent for us. The maintenance is always right there. They maintain the building well inside and out. You can be proud to be part of it here. The location is good and they provide the environment so that you can enjoy it. I am 88 years old and my husband is 92 years old and we mingle with others. It is easy to get involved and to reach out to others that may need help.

Management has gone out of their way to make me feel welcome at this community and they have been responsive to me. The food at this community has been great and there is such a variety of things to do here. The cleaning of my apartment has been great and the maintenance has been good. The caregivers help me with my medicine and that has been good as well.

I chose the community for my mom becuase I liked the atmosphere and because I felt it was secure in the event she started wandering. The way the staff has treated my mom and us has been very friendly and helpful. She has been able to enjoy the activities and says the food is pretty good. I can't believe the building is 10 years old and they do a really good job of keeping the apartments clean as well.