Lilisity Resident reviews verified by Senior Living Alliance

Sage Harbor at Baywinde

Assisted LivingMemory Care

100 Kidd Castle Way, Webster, NY 14580Map →

Pricing, availability & tours for Sage Harbor at BaywindeRequest by emailFree for families

Licensed for 88 residents · SL Sage Harbor, LLC

20+
Verified
Reviews
★★★★★

Sage Harbor at Baywinde is a state-licensed assisted living, memory care community in Webster, New York. It is licensed for 88 residents. 20+ residents and family members have shared phone-verified reviews through Senior Living Alliance.

State license

License type

Adult Home / ALR, SNALR

License number

370-F-236

License status

Active

Licensed since

2001-12-26

Licensed capacity

88

Licensee

SL Sage Harbor, LLC

Website

baywinde.com#http://www.baywinde.com#

County

Monroe County

Source: New York state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.

Verified resident & family reviews

Every review below comes from a recorded, voice-to-voice phone interview with a named resident or family member, verified by Senior Living Alliance. Nothing is scraped or anonymous. How we verify →

20 of 20+ verified reviews, newest first.

Virginia MalsegnaAug 2026★★★★★

My mother lives at the community and I feel very confident she’s getting the very best of care. Management is communicative, the housekeeping is consistently good, and maintenance has been prompt and helpful. The transportation services have been wonderful, and there seem to be plenty of activities available. The staff are friendly, always willing to help, and the building itself is very nice. For everything that’s included, I think the price is very fair and I highly recommend it.

Dorothy McGrathJul 2026★★★★★

My mother lives at the community and I’ve been really impressed with how well everything runs. Management is organized, responsive, and easy to reach. She enjoys the food and says there’s plenty of variety. The activities are a highlight, especially scenic rides, exercise, bingo, and trips to church. Her place is always clean, the building is well maintained, and she feels safe and comfortable. Overall, I think it’s a great value.

Elaine ComfortApr 2026★★★★★

My aunt lives at the community and I could not be happier with how she’s treated. The management and staff are friendly, attentive, and incredibly organized. The food is excellent with lots of options, and they’ve even gone out of their way to accommodate last-minute family meals. Her apartment is always spotless, maintenance is quick and thoughtful, and there are tons of activities. It feels welcoming, safe, and absolutely worth the cost.

Andres RodriguezMar 2026★★★★★

My father lives at the community and I’ve been really happy with the experience so far. The staff are attentive, friendly, and quick to help with anything he needs. His apartment and common areas are always clean, and maintenance was on top of everything when he moved in. I like that there are plenty of activities and an app that keeps us informed. Overall, I feel he’s safe, well cared for, and getting good value.

Caroline "Pilly" BookeFeb 2026★★★★★

My sister lives at the community and I feel very confident that she is in good hands. Management is responsive whenever we need them, and the staff are very observant and seem to stay on top of everything. The place is well maintained with good upkeep, and the housekeeping appears consistent. From what I see, there are plenty of activities offered, and overall she seems safe, comfortable, and well cared for.

Robert ShoemakerJan 2026★★★★★

The management team is incredibly communicative and responsive, which made the transition smooth for my grandfather. He loves the food, with a fantastic variety that keeps things interesting. There are plenty of daily activities planned, and the housekeeping service is top-notch. The staff is respectful and attentive, making sure he feels comfortable and safe. Overall, I highly recommend this place for anyone looking for a caring community.

Valerie PalmerOct 2025★★★★★

My sister has been thriving here, and the staff is incredibly supportive and attentive. The activities are diverse, keeping everyone engaged, and the meals are delicious with plenty of variety. The housekeeping and maintenance teams are top-notch, ensuring everything is clean and well-kept. It feels like home, and the sense of community is wonderful. Overall, I'm so glad we chose this place for her; it has truly enhanced her quality of life.

Dorothy McGrathAug 2025★★★★★

I recently moved my mother into this senior living community, and I couldn't be happier with our choice. The staff has been incredibly friendly and attentive, making her feel right at home. She loves the variety of activities, especially the scenic bus trips and bingo nights. The dining experience has been top-notch, with delicious meals that she enjoys. Overall, the community feels safe and welcoming, and I would highly recommend it to anyone looking for a great place for their loved ones.

Edward HortopMay 2025★★★★★

The staff is incredibly friendly and always ready to help, making me feel right at home. The dining options are varied and tasty, with attentive service during meals. I also appreciate how well-maintained the common areas are. Overall, I feel safe and comfortable here, and I would definitely recommend this place to others looking for a welcoming community.

Anita ByrneMay 2025★★★★★

My mom lived at this community and it was a wonderful experience! The management was incredibly supportive and always communicated openly. The food was excellent, with my loved one consistently enjoying her meals. The activities kept her engaged, especially during her time in assisted living. The housekeeping and maintenance staff were attentive and responsive, making the transition smooth. Overall, it felt like a caring community where residents are truly valued!

Patricia HurleyMar 2025★★★★★

The management team is top-notch—always caring and responsive. The meals are fantastic, with great variety, and the staff goes above and beyond to make residents feel at home. The activities are well-planned and engaging, and the place is beautifully maintained. After a long time away, my loved one returned and was welcomed back warmly. I highly recommend this community to anyone looking for a wonderful place to live.

June KuterMar 2025★★★★★

The front desk staff are friendly and attentive, always there to help, the dining options look great, and she seems very happy with the variety available. They also have plenty of activities like bingo and exercise classes which keep everyone engaged. Overall, the atmosphere is welcoming and well-maintained, making it a fantastic place to be. Highly recommend!

Rita ColvinFeb 2025★★★★★

Mom's experience here has been wonderful. The management is fantastic and incredibly accommodating, and they really made the transition smooth for us. My mom has gotten involved in so many activities, and she seems happier and more engaged than she was before. This place is always clean, and the staff is friendly and attentive. Overall, I highly recommend this community for anyone looking for a great environment for their loved ones.

Tom HoffendNov 2024★★★★★

Dad lives at this community and he loves it there. Management replies quickly, the front desk is super friendly, he raves about the food, he always has activities he enjoys doing, laundry services have been good, the maintenance guys are patient, and the care staff extremely nice and helpful. In general, he feels safe, comfortable, and they didn't have a single case of COVID during the pandemic.

Josephine GruttadauriaOct 2024★★★★★

My mother is at the community and the management seem to know my mother and her needs and they've been taking care of her perfectly and helped her adjust very nicely. They welcomed her with open arms and I rest easy with her there!

Edward Jack HortopOct 2024★★★★★

My father lives at this community and I've already been recommending it to people. Management staff is respectful, knowledgeable, and they gave me all their phone numbers. The food is good and the servers are so helpful. The maintenance guys have helped him with his computer and they've gone above and beyond to work things out for him. Overall, he feels safe and comfortable there.

Carole VitoJul 2024★★★★★

I'm dealing with Sally Kramer and she has been on point with all of the billing and finances Any requests that we have, she seems to be fine. When I go to visit her, her clothes are washed and her floors are clean and the bathroom is clean and the bed is made and she is usually in her chair. There are no odors; we are very happy with the cleanliness of her room.

Edward HortopAug 2023★★★★★

I have been treated fine and have had no problems at all since I have been here at this community. I feel that everybody is respectful and friendly and they memorize the resident's names which is a plus. It really is a quite satisfactory place to be and I would definitely recommend this community to others.

Verna MendolaAug 2023★★★★★

The management staff are always on top of everything. I have been there a few times and they are always friendly and caring and knowledgeable. What more can you ask for? The care my aunt is getting has been good. The care staff are very respectful and knowledgeable. From what I have seen, when I am there they are very good with her. The activities are satisfactory. My aunt is always doing something over there, and for the services my aunt is getting the price seems to be reasonable. Plus, she seems to be very happy with her apartment and the building is very well maintained inside and out. I would recommended it. I am quite satisfied with how they have been.

Tom HoffendApr 2023★★★★★

My dad has been really really happy there. We know we don’t have to worry and that's a good value. Every time I message management or email them with a question, they get back to me, so they are very responsive and very friendly. My dad is always raving about the food, every time I go there to visit him, his room is spotless, and it's all very good. The care staff are just so friendly and whenever we come to visit, they always say hi. They are all just super nice.

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Frequently asked questions

Sage Harbor at Baywinde is licensed by the state of New York for assisted living, memory care in Webster, New York. Its licensed capacity is 88 residents.

Yes. 20+ residents and family members have shared reviews of Sage Harbor at Baywinde through phone interviews verified by Senior Living Alliance.

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