Symphony at Mentor

I was impressed, it's a comfortable looking place, the size of the room was really good compared to other places that I saw, the fact that it had a fridge and a sink was definitely a plus. The bathroom itself was big and I really liked that. Everyone I've ever run into has been so nice, supportive and welcoming. The first one that I dealt with was Karen and she was terrific, she was extremely helpful and answered all my questions. Wayne was very good; he explained everything to me and answered any questions I had. I knew Sandy, the receptionist, from before because she was the receptionist when my husband's mother was in care. If I give them my name, they immediately know who I'm there for, I'm very impressed. Everybody that I've met has been really good, extremely professional and very friendly and outgoing. I've got the monthly schedule and it seems like they have a lot of activities. The driver that took him to his doctor appointment was really good, friendly and professional. It was excellent, they were right on time. It was very good. The healthcare staff has been fabulous, any time I call and check on him, any time I've stopped in to see him, they have been so good. I really like them all. I'm really happy with where my husband is, for what he needs, he is exactly where he needs to be.

I thought everything was very well run, the residents received individual attention as well as group attention and I was really very happy with it. The food looked appetizing and I think the staff there made every resource available to the residents to just get out of their rooms to go to the TV room and participate, whether it was an entertainer coming in or a craft or activity. Her room was always clean, her bed was always made, her laundry was always done and folded and put away, it was always consistently clean in the morning and the evening. Occasionally we would go on bus trips that Symphony would take us on, different outings, so we did take advantage of that whenever we could. A caregiver or nurse's assistant would always be there to assist her; I think the nursing staff was terrific.

Location was the biggest factor, it's close to my dad, so we moved mom in. It’s a fair value; the caregivers are haven been accessible and always respectful to mom and us. We didn’t deal with maintenance directly, but we requested specific things before moving in and everything was asked for was done, so we're satisfied with mom's apartment. My dad has eaten there when he visits my mother, and he says the food is good. I remember seeing a calendar as we moved in, a lot of activities going on. They managers have been excellent, and I think the safety in the Memory Care Unit is fine, I have no concerns. It's been great at Symphony at Mentor.

I chose this community for my husband because it was recommended to me. I came to visit it and two people I didn't know walked by me and told me how much I would like it here. I liked the help and it seems like a nice place to be. Management has been so helpful with everything. My husband says that the food is good. The staff keeps the residents really busy in the mornings and they have things during the afternoon which is great. Their schedule shows great balance. My husband’s toilet seat broke and he told the maintenance staff and they put a new one right back on. The caregivers are very helpful and nice so far. He has been there for a little over two weeks and so far everything has been fine. Everybody has been really nice.

The biggest reason that I chose this facility for my father is because it is a Memory Care facility.The management staff has been super super nice and helpful. The calendar is super full, they try to get him involved, they have a lot of different stuff, it looks great. The best thing is that the healthcare staff is very caring, I think it's worth it.

The deciding factor for moving my mom here was that Symphony was all memory care. I figured this would give them the edge on the types of things that alzheimer's patients go through. Management is nice and they tried to do everything they could to help us get my mom there. Maintenance was more than helpful in moving us into her room and the caregivers are very good.

My husband was there before he passed away and now my mother's there, and she's been there almost three years and it's been a good time. I've had a lot of interaction with Wayne, the Executive Director. He's always been very helpful and handled all my issues. The entire care staff is responsive. Housekeeping and maintenance have been good. I would say Symphony at Mentor is a good value. Caring for my mom is something we tried to do at my home for her, but my father and I couldn’t handle it. They do a good job.

When mom was moving out of skilled care and into assisted living I found Symphony. I was amazed at the price that they charged for what they offered and felt I couldn't do any better. They were just very responsive, very concerned. Anything I brought to their attention was quickly taken care of. The dining services were second to none and in fact we are still in awe at the food that was offered compared to other communities. We would let Mom move back in a heartbeat if she was well enough to do more things for herself. The morale of the people that live there is awesome and they are treated with respect.

I can't even put into words how wonderful the staff was. There's no words. If there's any way I can let the higher ups know, they need to know that. This is the most incredible facility I've ever seen. The value was excellent. Wayne was just phenomenal. I just can't say enough good about all the people there. Let me put it this way, members of the nursing staff drove over an hour to attend her wake. That's how special those people are. They really and truly cared about my mother. The activities were great. They even gave me a picture of my mom, making pottery, then the actual piece of pottery that you made. That was so special. The food was exceptional, even I would have eaten there! The service was outstanding. There was even a girl that worked in the kitchen that wanted to forward me a picture she had of my mother…That's not normal, in a good way! That was just excellent.

"They are wonderful. They are very personable." "It always seems clean." "They always have people coming in and doing activities with them which I think is great."