Symphony at Mentor

"I'm very impressed with the community." "Excellent, they are all very helpful and friendly, they answer all my questions." "The staff is very good, very helpful."

We moved my mom into the community because my wife used to work there, so we always knew the food was good. Since being at the community the management team has always been cooperative and helpful. They take the residents who are able out to places like Dairy Queen and there's always something going on. We get the monthly calendar and it looks quite full. The housekeeping, laundry and maintenance departments are all excellent. The healthcare staff contacts me when they need approval to do things and seem to take the appropriate reactions. Overall, it's been great and it’s a well maintained place.

It has been a year since my dad moved in and I think everything is good. The meals are delicious, everything is wonderful, including the ladies that serve meals. His room is always clean and the building is beautiful. Hospice is awesome, and they're there every day. Everything is going well!

It feels so homey; it kind of looks like a house. The management staff was ever so friendly and kind of Johnny-on-the-spot with information and getting us what we needed as well as follow up. They did a really good job. I think they really got it down, they're really in tune. Even though they're management, they check on the residents and know what's going on, which is really nice. They have a lot of different activities they offer. They have a lot to keep residents interested. Every time we go there it’s clean. The staff keeps it spotless and clean. If there's an issue maintenance takes care of it right away. The caregivers are all so very patient. They all deserve a medal, people who work in that field.

My sister feels safe and comfortable living at the community. Maintenance is very good. The caretakers seem to do a decent job. I visit probably every five days. There are minor issues, but I would recommend them without any qualms.

I think they're great and I'm glad my mother's there. Any time I've had an issue or complaint and went to management, they got the ball rolling and took care of things. All the wait staff is friendly. It's real food. It never looks like it was microwaved, it looks cooked from scratch. They offer a variety. Her room is always very clean whenever I go in. They keep things pretty clean. They do maintain everything real well. The nurses are very good. I feel like if you have a problem or question they're right there to answer it. The head nurse is Tracy, and she goes above and beyond. The price is where it should be. My mother is clean, happy, not lying about in her room.

Symphony at Mentor was wonderful. They were the only ones who provided transportation from the hospital to their place and that was a huge deal. Karen was absolutely wonderful. They let me know up front everything that was involved. They have been wonderful. The aides have been wonderful. The nurses have been wonderful. The move-in was very smooth. The room is always clean. Laundry is all kept up. She’s eating 100%. She loves the food. I highly recommend them, and I'm so glad I picked them.

I chose the community for my mother because the location was great, and I really liked that they had a 'no cell phone' policy. One of the rooms has a picture window that looks out on the courtyard and there are birdfeeders and stuff. My mom used to have eight birds and she had birdfeeders all over her house, so this looked like it would be a good place for her. Management is very helpful and very friendly. Everything went very smooth during the move in. I like that she has choices in the dining room because she is picky, but there is always something there that she likes. She is still ambulatory and still with it so she is like their little helper. They keep her busy all day long. She helps set up or clean up, though I don't know how well she sits for the actual activity. The caregivers all love my mom. They think she is a hoot.

The management staff made the process as painless as they could and we got my father in there and he's happy. I'm very happy with it. Every time I walk in the healthcare staff speak to me and let me know if there was any issues. They're very helpful and friendly people. There were several factors why I chose it, I liked the staff when I met them and showed us around. Everyone was friendly and I liked the facility, it was just like a big home, very clean, pleasant looking and odor-free. The location was good; it was right off Interstate 90 so that played a part in the decision. I would recommend it in a heartbeat.

I do like how it's all memory care there. People don't look at her like she's weird. I think she's in the right place. I really love the place. The management staff is doing a super job. I feel very comfortable that my mom is there. I feel that the people there really do care. She was in another place before and it was awful, you could tell the employees there were minimum wage employees. Here it's wonderful.